We understand that plans can change. This policy outlines how you can cancel or reschedule bookings made through the Abra app and any potential fees involved.
Cancellation by User
- Cancellation Window: You can cancel most services free of charge within a specific cancellation window. This window varies depending on the service and is clearly indicated on the booking confirmation page.
- Late Cancellations: If you cancel after the designated cancellation window, you may be subject to a cancellation fee. This fee is typically a percentage of the service price and is displayed during the cancellation process.
- No-Shows: If you fail to cancel a booking and do not show up for the service, you may be charged the full price of the service.
Cancellation by Service Provider
- In the event that a Service Provider needs to cancel a booking, Abra will make every effort to notify you as soon as possible and assist you in rescheduling or finding an alternative provider.
- If a suitable alternative cannot be found, you will receive a full refund for the cancelled service.
How to Cancel or Reschedule
You can easily cancel or reschedule your booking through the Abra app:
- Go to "My Bookings"
- Select the booking you wish to cancel or reschedule
- Follow the on-screen instructions
Exceptions
- Some services may have specific cancellation policies that differ from the general policy. These specific policies will be clearly communicated during the booking process.
- In exceptional circumstances, such as emergencies or unforeseen events, Abra may waive cancellation fees at its discretion.
Refunds
- If you are eligible for a refund due to a cancellation, the refund will be credited back to your original payment method within 4 business days.
Contact Us
If you have any questions or concerns about our Cancellation Policy, please don't hesitate to contact our Customer Support team through the Abra app or via email at support@abra.africa.
Effective Date: 1st October, 2024
