Introduction
Abra (“we,” “us,” or “our”) operates as a service marketplace platform for home service providers in Tanzania. This Privacy Policy outlines how we collect, use, share, and protect personal data from users of our app. By using Abra, you consent to the practices described herein.

Data Collected
We collect the following types of data from users:

• Personal information (e.g., name, email, phone number, address)
• Device information (e.g., IP address, device type, app usage)
• Payment and financial details (e.g., credit/debit card information)

Use of Data
We use your data to:

• Provide and improve our services
• Process payments and transactions
• Send personalized marketing or promotional offers

Data Sharing
We may share your data with:

• Third-party service providers (e.g., payment processors, analytics services)
• Marketing partners for promotional purposes

We do not share data with third parties outside these parameters.

Cookies and Tracking
Abra uses cookies for analytics and improving user experience. We may also track users for advertising and marketing purposes.

Data Security
We take several measures to protect your data:

• Encryption of sensitive data (e.g., payment information)
• Secure servers and firewalls
• Limited access to personal data, with staff trained on data privacy

User Rights
As an Abra user, you have the right to:

• Access, correct, or delete your personal data
• Opt-out of marketing communications
• Withdraw consent or request a data transfer

Data Retention
We retain your data:

• Until account deletion or service termination
• For a specific period (e.g., 5 years)
• As long as necessary for business or legal purposes

International Data Transfers
Your data may be transferred to and stored on servers outside Tanzania, and shared with international third-party providers.

Policy Changes
We may update this Privacy Policy from time to time. You will be informed of any changes via:

• Email notifications
• In-app alerts
• Updates posted on the app/website

Contact Information
For any privacy-related concerns, you can reach us through:

• A dedicated email address: support@abra.africa
• A contact form or support portal on our app/website
• Physical mailing address: DermPlaza, Kijitonyama - Dar es Salaam

Legal Basis for Processing
We process your data based on:

• User consent (by agreeing to the Privacy Policy)
• Contract fulfillment (providing requested services)
• Compliance with legal obligations

Third-Party Data Collection
We may collect data from linked social media accounts or third-party service providers.

Data Storage
Your data is stored on:

• Local servers
• Cloud services (Slicie Cloud)

Internal Data Access
Only authorized personnel (e.g., admin, customer support) and specific teams (e.g., marketing, technical support) have access to user data.

Compliance with Laws
We comply with the Personal Data Protection Commission (PDPC) regulations.