At Abra, we're committed to ensuring you have a positive experience with every service you book through our app. We understand that things don't always go as planned, so we've created this Refund Policy to provide clarity and peace of mind.

Eligibility for Refunds

You may be eligible for a full or partial refund under the following circumstances:

• Service Not Rendered: If the service professional fails to show up or cancels the appointment without a reasonable explanation.
• Unsatisfactory Service: If the service provided does not meet the agreed-upon standards or falls significantly short of your expectations, and you can provide reasonable evidence to support your claim.
• Technical Issues: If a technical error on the Abra platform prevents you from receiving the service or causes a significant inconvenience.
• Billing Errors: If you were overcharged or charged incorrectly for a service.

Refund Process

To request a refund, please contact our Customer Support team through the Abra app or via email at support@abra.africa. Please provide the following information:

• Your name and contact details
• Booking ID
• Reason for the refund request
• Any supporting evidence (e.g., photos, videos, communication with the service professional)

Our Customer Support team will review your request and make a decision within 2 business days. If your refund is approved, the amount will be credited back to your original payment method within 4 business days.

Exclusions

Please note that refunds are not typically granted for the following:

• Change of mind: If you simply change your mind about the service after it has been booked or completed.
• Minor service deficiencies: If the service issue is minor and can be easily rectified by the service professional.
• Circumstances beyond Abra's control: If the service disruption is caused by external factors such as weather conditions, power outages, or unforeseen circumstances.

Dispute Resolution

If you are dissatisfied with the outcome of your refund request, you can escalate the issue to our Dispute Resolution team. We will work with you and the service professional to find a fair and satisfactory resolution.

Modifications to this Policy

Abra reserves the right to modify this Refund Policy at any time. Any changes will be communicated to users through the Abra app or via email.

Contact Us

If you have any questions or concerns about our Refund Policy, please don't hesitate to contact our Customer Support team.

Effective Date: 1st October, 2024